Refund policy

Return Policy

At Xavo Auto, we want you to be completely satisfied with the quality and fit of your vehicle gear. If an item does not suit your car model, dashboard layout, or utility needs, we offer a comprehensive return window. Due to adhesive wear, windshield mount contact, and vehicular electronics safety, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

  • The dash cam, handheld vacuum, wireless phone mount, or trunk organizer must be completely unused, unmounted inside a vehicle, unpowered, and in its original, factory-sealed condition.
  • Surfaces, windshield suction cups, 3M adhesive backings, vacuum dust cups, and car vent clips must be 100% free from adhesive residue, dust, pet hair, suction marks, or scuffs. Peeling or applying 3M adhesive tapes or windshield films renders the item non-returnable.
  • All original packaging, molded protective plastic inserts, 12V car charger cords, suction mounts, vacuum filter cartridges, and printed instructional manuals must remain fully intact within the box.
  • Items showing signs of in-vehicle usage, spliced power wires, road dust inside vacuum filters, or damaged retail cartons will be strictly rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to sensitive optical sensors and battery components, we recommend using a trackable shipping service and purchasing parcel insurance, as Xavo Auto cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

  1. Contact our customer support team at support@xavoauto.store within 30 days of delivery. Please include your order number, accessory model, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address and specialized shock-proof packaging instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing an accessory model, mount style, or delivery address), contact us immediately at support@xavoauto.store.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to wait for delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated facility, our automotive hardware inspection team will examine each item to verify compliance with our return conditions (unpeeled adhesives, pristine unmounted sensors, empty clean vacuum filters, complete cabling, and undamaged retail box). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@xavoauto.store for further assistance.